questions about your branding service:
here are some frequently asked questions we answered, in hopes of making your process much smoother. if you need anything else don't hesitate to reach out via our contact form β‘
your project + the specific turn around time will depend on the service(s) chosen + the quantity - however general timeframe for a single service can range from 2-14 business days.
as of right now the branding firm is open from 12-5 pm eastern standard time. the firm is closed on holidays, however orders may be sent out on weekends if a rush fee is added to the order.Β
the best method of contact is either via the form on our contact us page or emailing us directly:
richxbrnd@gmail.com
you will receive updates during the turnaround time - in the event that there is a backlog of orders + a delay is potential this will be communicated right away. please refrain from contacting me about orders, as this will throw off from the design process + potentially cause your order + others to take longer. if there is anything needed on our firm will reach out to you.
you will be provided with 3 complimentary revisions. however, anything exceeding this limit will be charged an additional $10 per revision.
for a request of a completely new design, you will be charged the initial design fee again.
once final designed are sent, designs can be edited at a $20 fee.
once designs have started, there are no circumstances any refunds available. all services are non refundable.